At Webplanex, We’re always pay attention to our merchants and try to constantly improve the Rewards Wallet app to make customer loyalty management smarter, useful, and more transparent. One of the most requested improvements from store owners is to find a way to automatically revert customer rewards when an order is cancelled or refunded.
So, We’re excited to announce that this is now possible with our new Revert Customer Rewards feature.
Why does this matter?
Loyalty points, wallet credits, or rewards are tools that encourage repeated purchase and increase the customer engagement. But what happens when an order with those rewards is canceled or refunded?
With no proper system or process, businesses lose money by:
- Customers keep rewards for purchases they didn’t complete.
- Manually deleting the points, which takes a lot of time and not always accurate.
- Facing issues or confusion when customers try to redeem rewards earned from refunded orders.
As a result, we have Inaccurate reward balance, possible revenue loss, and unfair advantages to customers who cancel orders but keep the benefits.
The new Revert Customer Rewards feature solves this problem instantly.
How does this feature work?
When customers gets a reward through an order, those points or credits are added in their Rewards Wallet. With this feature you can do the following:
1. Cancellation of Order: If the order is cancelled, the system automatically checks whether rewards were given or not. If yes, those rewards are reversed.
2. Order Refund: In the case of partial or full refunds, the system calculates the reward value and reverts the amount back from the customer’s wallet.
3. Transparency: Customers can see adjustments in their wallet history, with full transparency. This prevents confusion and helps merchants maintain trust with their customers.
4. Smooth Integration: No manual action is needed from the merchant. Once enabled, the process is automated, saving you hours of backend work.
Let’s take an example, If a customer places an order and gets $5 in reward as part of your reward program.
If the Revert Customer Rewards feature is activated:
- If the order is cancelled or refunded, the $5 reward will be automatically deducted from the customer’s wallet.
- Rewards are only granted for completed and successful purchases.
If the Revert Customer Rewards feature is deactivated:
- Even if the order is cancelled or refunded, the customer can keep the $5 reward in their wallet and use it.
- The reward can be used for future purchases, regardless of the order status.
What Benefits are there for the Merchants and the customers?
Benefits for Merchants
This update isn’t just about saving money, it’s about simplifying your reward system for long-term success and transparency.
- More Accuracy: Reward balances truly reflect completed purchases.
- Automation: No more boring manual adjustments needed.
- Equality: All customers are treated equally, avoiding scenarios where some benefit unfairly.
- Customer Trust: By showing adjustments transparently, you avoid miscommunication and improve loyalty.
- Scalability: Whether you handle 100 or 10,000 orders a month, the process stays simple and easy to implement.
Benefits for Customers
Even though this update is majorly built to helps merchants, customers can also benefit from the clarity it provides.
- Transparent Wallet History: Customers can track why points were deducted when a refund is issued.
- Fair Rewards: Only completed purchases generate lasting rewards, maintaining balance for everyone.
- Transparency: No confusion about why rewards vary, improving the customer experience.
How to get started?
Using Revert Customer Rewards feature is simple:
1. Go to Webplanex Rewards Wallet app dashboard.
2. Navigate → Settings > Revert Customer Rewards.
3. Toggle on Revert Customer Rewards upon order Cancellation and Refund.
4. Save changes.
Why Should you Choose Webplanex Rewards Wallet?
Majority of loyalty and rewards apps focus on earning and redeeming points but ignore scenarios like refunds and cancellations. That can result in loss for merchants and unfairness.
At Webplanex, we work on building tools that address real-world scenarios merchants face daily. The Revert Customer Rewards feature is a perfect example for this: delivering practical solutions that save time, money, and stress while keeping customers happy.
Conclusion
The Revert Customer Rewards feature makes sure your rewards system remains fair, accurate, and sustainable. It protects your revenue, reduces manual work, and increases trust between you and your customers.
If you’re already using the Webplanex Rewards Wallet, use this feature today and experience the difference. If you’re new, now is the perfect time to try it, because loyalty programs should be as smart as your business.
