We’re excited to announce a new powerful feature in our Store Cash Wallet: Shopify Store Credits. Designed to enhance the post-purchase experience, boost customer loyalty, and simplify refunds, store credits are now seamlessly integrated into your wallet system. Whether you're a Shopify merchant or a shopper, this update brings increased flexibility, engagement, and retention to your store experience.
Here, we’ll walk you through everything you need to know about this feature, how it works, its benefits, use cases, and how to start leveraging it right away.
What Are Shopify Store Credits?
Shopify Store Credits are digital balances that merchants can issue to customers as a refund, loyalty reward, promotional offer, or compensation. These credits are redeemable on future purchases from the same store, offering a seamless alternative to traditional refunds or coupons.
By integrating store credits with the Store Cash Wallet, you now have a centralized, automated, and trackable way to offer store value directly to your customers, no manual handling or coding required.
Key Benefits of Store Credits in Store Cash Wallet
1. Boost Customer Retention and Loyalty
Store credits give customers a reason to return to your store instead of spending their money elsewhere. This built-in incentive significantly improves repeat purchase rates and brand loyalty.
2. Frictionless Refund Management
Instead of issuing bank refunds or handling third-party returns, store credits allow for quick, controlled, and cash-flow-friendly returns. Ideal for reducing refund-related revenue loss.
3. Encourage Full Wallet Utilization
By adding store credits directly into the Store Cash Wallet, customers can see their rewards, refunds, and incentives in one place, encouraging them to spend more and return often.
4. Fully Automated Process
With the WebPlanex Store Cash App, issuing and managing store credits is automated. You can set custom rules and conditions, reducing operational overhead and errors.
5. Customizable Expiry and Usage Rules
Decide how long credits are valid, which collections or products they apply to, and minimum spend limits, giving you complete control over how credits are redeemed.
Use Cases of Shopify Store Credits
- Product Returns: Issue store credits instead of cash refunds.
- Customer Compensation: Offer credits for late deliveries or damaged items.
- Loyalty Rewards: Reward frequent shoppers with bonus credits.
- Promotional Campaigns: Move purchases by offering limited-time store credits.
- Gift Options: Allow customers to send store credit as a digital gift card.
How It Works
Step 1: Enable Store Credit Feature
Login to the WebPlanex Store Cash Wallet app on your Shopify store, go to the settings panel and navigate to the “offers” button on the navigation bar within the app.
Step 2: Create new offer
Select the “create new offer” to start the offer creation process, then select the “store credit offer” Define how credits are issued, for refunds, purchases, special campaigns, or loyalty triggers.
Step 3: Save and Activate the offer
Once the details regarding the offer you’re providing are filled, it will display on the frontend Popup and offer page, it should start working within a few minutes.
Step 4: Use at Checkout
Customers can apply for store credits directly at checkout, making redemption simple and intuitive.
How to Connect Store Credit offer to Shopify flow application?
To connect the store credit offers to Shopify flow application you must install the Shopify flow application first and then follow the given steps:
1. Go to Apps: Go to Apps and open Shopify Flow Application.
2. Navigate to Create Workflow: Click Create Workflow.
3. Navigate to Select Trigger: Click Select Trigger.
4. click Search Bar: please Search which type you can create trigger.
5. click on Then Button: Please click on then button and if you can set also condition which you want.
6. select Action: Please select Webplanex Wallet Store Credit Action action. So when a Shopify flow trigger runs and calls that action, store credit is added to the respective customer.
7. Fill in the Details: the app will likely prompt you to fill in various details to define your offer.
8. Turn on Workflow: Once you've filled in the details, turn on workflow. It should be operational within minutes.
For brief guide visit Webplanex Store Cash wallet official collection here- https://docs.webplanex.com/app/cashback/article/store-credit-offer
Best Practices to Maximize the Features
- Promote your store credit policy clearly on product pages and at checkout.
- Combine with loyalty programs to supercharge customer value.
- Set expiry dates to create urgency for credit redemption.
- Track credit usage and optimize your campaigns accordingly.
- Educate your customers through email and post-purchase communication.
Why This Update Matters for Merchants
In today’s eCommerce landscape,customer experience is king. Shoppers value flexibility and reward-based shopping journeys. By offering store credits via your Store Cash Wallet, you're not only providing a better experience but also increasing customer lifetime value (CLV) and conversion rates.
Final Thought
The integration of Shopify Store Credits into the WebPlanex Store Cash Wallet is a game-changing feature for Shopify merchants. It brings together loyalty, convenience, and financial control into one streamlined solution. Whether you’re focused on retention, reducing refund friction, or boosting conversion — this feature can help you achieve it all.
Ready to get started?
Enable Shopify Store Credits in your Store Cash Wallet today and transform your customer journey into a value-driven experience.
